This Privacy Policy (“Policy”) is published in compliance with, inter alia, Section 43A of the Information Technology Act, 2000 (“IT Act”), Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and The Digital Personal Data Protection Act, 2023 (“DPDP Act”).
This Policy governs the manner in which BharatX.AI operates. (“BharatX.AI”, “we”, “our” or “us”) collects, uses, stores, discloses, transfers, and otherwise processes personal information of users (“you” or “your”) who access or use our website (www.bharatx.ai), mobile applications, APIs, AI-based tools, and other associated services (collectively referred to as the “Platform”).
By accessing or using the Platform, you signify your agreement to the terms of this Privacy Policy. If you do not agree, you must refrain from using the Platform.
Scope of this Privacy Policy
This Policy applies to all information collected by BharatX.AI through the Platform. It explains what data we collect, how we use and process it, with whom it may be shared, how we protect it, and what rights you have in respect of your data. This Policy also states the procedures available to you for accessing, correcting, or withdrawing your data or consent.
Information We Collect
- BharatX.AI collects both personal and non-personal data when you interact with the Platform. “Personal Information” includes data that can identify you directly or indirectly, such as your name, contact number, email address, organization name, billing details, or other identifying details you provide voluntarily. This information may be collected when you register on the Platform, fill out a form, interact with our AI tools, make a payment, or otherwise communicate with us.
- In addition to the information you provide directly, we automatically collect certain data when you access or use the Platform. This may include information such as your IP address, browser type, operating system, device identifiers, geolocation data (if enabled), the pages you visit, the time and date of your visit, usage patterns, clickstream data, and records of your interaction with our AI services.
- We do not intentionally collect Sensitive Personal Data or Information (“SPDI”) such as financial account details, passwords, biometric information, or health data unless required for a specific lawful purpose, and in such cases only with your explicit consent.
- Our Platform is not intended for children under the age of 18, and we do not knowingly collect data from minors.
Purpose and Use of Information
- We collect and process personal data solely for lawful and legitimate purposes that are necessary for the functioning and enhancement of our services. These purposes include providing, operating, and improving our offerings, including the generation of AI-based outputs; customising and personalising your experience on the Platform; fulfilling our contractual obligations and complying with legal requirements; and communicating with you regarding your account, service updates, or, where you have provided your consent, marketing and promotional materials. Additionally, we use the data to monitor usage trends, analyse performance metrics, and diagnose technical issues in order to ensure the reliability, stability, and security of our Platform and the safety of its users. Your personal data may also be processed to comply with applicable laws, regulatory requirements, and lawful judicial directives.
- This website uses Artificial Intelligence to generate the content and results. Users are advised to verify information independently and are responsible for their own decisions based on this content and results. Any response/output should not be construed as professional advice by BharatX.AI, in any manner.
- Please note that any outputs generated by AI tools available on the Platform are intended solely for general informational purposes. These outputs do not constitute legal, financial, tax, or any form of professional advice, and should not be relied upon as the sole basis for making decisions. You acknowledge and agree that you are solely responsible for verifying the accuracy, applicability, and appropriateness of such AI-generated content through independent professional judgment before acting upon it.
Disclosure and Sharing of Information
- BharatX.AI does not sell or rent your personal information to any third party. However, in certain limited and clearly defined circumstances, we may share your personal data with trusted third parties. These may include service providers, business partners, and technical vendors who assist us in performing various functions on our behalf—such as cloud hosting, payment processing, analytics, or communications infrastructure—and who are contractually bound to maintain the confidentiality and security of the information shared with them. We may also disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when such disclosure is required by applicable law, pursuant to a legal process, or necessary to protect the legal rights, property, or safety of BharatX.AI, its users, or the public at large. Additionally, in the event of any corporate restructuring, including a merger, acquisition, or sale of all or a portion of our business or assets, your information may be transferred to the relevant third party, provided that such transfer is subject to appropriate data protection obligations.
- We take all reasonable steps to ensure that any disclosure of personal data is limited strictly to what is necessary for the stated purpose and is carried out in compliance with applicable legal and contractual safeguards, including, where relevant, the execution of data protection agreements with such third parties.
International Transfers of Data
Your personal data may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. In such cases, we ensure that appropriate contractual, legal, and technical safeguards are in place, consistent with Indian law and global data protection standards, to ensure your information remains protected.
Data Security Measures
We adopt reasonable and appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption protocols, secure servers, firewalls, role-based access controls, data minimisation practices, and regular security audits. Access to your data is strictly limited to authorised personnel who are contractually obligated to maintain its confidentiality and integrity. However, despite our best efforts, no method of data transmission over the internet or electronic storage is entirely secure. By using the Platform, you accept the inherent risks of data transmission.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Upon the expiry of the retention period, your data will either be deleted or anonymised so that it can no longer be associated with you.
Your Rights in Relation to Personal Data
- You may withdraw your consent, object to the processing of your data, or request data portability, where technically feasible. However, please note that doing so may limit or prevent your ability to access or use the website/portal.
- In case you choose to exercise these rights, or if you have any grievances in relation to the handling of your data, you may write to our Data Protection/Grievance Officer, Mr. Keshav Manchoria, at support@bharatx.ai. Please note that some rights may be restricted in certain cases under applicable law.
Data Breach Notification
In the event of a data breach that is likely to result in major harm to you, we will, in accordance with applicable law, notify you and the relevant authorities without undue delay. We are committed to taking all necessary steps to mitigate the impact of such breaches and prevent recurrence.
Third-Party Services and Links
The Platform may contain links to or integrations with third-party websites, plugins, tools, or services that are not owned or controlled by BharatX.AI. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before interacting with them or providing your personal data.
Policy Updates and Modifications
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any such updates will be posted on the Platform and, where appropriate, notified to you via email or platform alerts. Your continued use of the Platform following such modifications constitutes your acknowledgement and acceptance of the revised Policy.
Acknowledgment
By using the Platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy and expressly consent to the collection, use, storage, processing, and disclosure of your personal information in accordance with the terms contained herein. You further acknowledge that AI-generated content available through the Platform is informational in nature and does not constitute a substitute for independent professional advice.